Healthcare Workflow Software
Design and engineering for the software clinicians and support teams actually use: virtual care, clinical support queues, telehealth meeting interfaces, and multi-tenant platforms serving national health systems. Ten-plus years in the ecosystem.
Healthcare software carries constraints most products never meet: several hospital brands on one platform, clinicians who cannot stop to learn a new screen, permission and audit rules on every action, and video, devices, and forms that all have to work at three in the morning. Ten-plus years inside large health systems means those constraints are familiar, and the design and code account for them from the first mockup.
Problems this solves
- A clinical support process still runs on forms and email, and nobody can see the queue or who is covering
- The platform serves several hospital brands, and every visual change breaks one of them
- Telehealth runs in a vendor popup that clinicians and IT both dislike, with no way to document during the call
- Schema-driven forms and case workflows have grown for years and no one owns the frontend anymore
- Permissions, concurrency, and audit trails were bolted on, and two users can silently overwrite each other
- Vendor and internal teams hand off work with no shared contract, so features stall between the API and the UI
How it runs
- Start from the clinical workflow and the roles in it, not from the screens that exist today
- Design multi-tenant from the first token, so one cascade themes every brand and nothing is hardcoded
- Define the API contract before frontend and backend work split, then build both sides or pair with your API team
- Treat permissions, concurrency, and audit as design requirements, verified in review rather than discovered in production
- Ship inside the existing platform behind feature configuration, pilot with one department, then roll out
Frequently Asked Questions
Which parts of the healthcare stack have you worked in?
Virtual care and telehealth platforms, clinical support and informatics queues, case management with schema-driven intake forms, multi-tenant theming across hospital brands, and integrations with video providers and bedside devices. Angular and .NET most recently, React and Node before that.
How do you handle HIPAA?
Work happens inside your environments and under your access controls, with a business associate agreement signed when required. Patient data never leaves your systems for design or development, and mockups use synthetic data.
Do you work with vendors or directly with health systems?
Both. Recent work has been through a software vendor serving a national health system, embedded with their engineering team. Direct engagements with a health system's digital or informatics group run the same way.
How do you handle the API side?
Contract first. The endpoint, payload shapes, auth gate, and status codes are agreed in one document before frontend and backend work split. WyattGo can build the .NET or Node side, or hand the contract to your API team and integrate against it.
Related Services
Product Design for Complex Workflows
Queues, routing, and coverage are designed with the informaticists who will use them.
Mockup-first design for queues, dashboards, routing, scheduling, and clinical or operational workflows. Clickable prototypes iterated with the people who do the work, then handed to engineering with implementation briefs, or built by the same hands.
Learn moreFractional Engineering Lead
Ongoing architecture, review, and delivery for platforms nobody owns anymore.
A senior engineer who owns your product for a stretch, frontend first: architecture decisions, the design system, the API contract, pull-request review, and shipping the hard features, embedded with your team two to five days a week.
Learn moreEngagement
Fixed-fee project
Typical timeline
Design sprints of 2-4 weeks; builds of 6-12 weeks
Starting at
Custom scope
Who this is for
Digital health vendors and health-system product or informatics teams modernizing an existing clinical platform. Not for consumer health apps or regulatory submissions.
Related work
- Replaced a forms-and-email intake with a live clinical support queue
A national health system's clinical informatics team handled clinician support requests through web forms and email. They got a real-time queue with routing, coverage, and escalation, and the platform got its first modern design language in the process.
- Gave a six-brand healthcare platform one design system
Three redesigns on the same platform had each re-derived their palette, and one silently broke theming for five of six hospital brands. The fix was a real design system: three token tiers, shared primitives, a live gallery, and documentation the whole team now works from.
- Designed an in-app telehealth meeting to replace a vendor popup
Clinicians ran video visits in a third-party popup with a camera panel nobody owned. A research and design engagement produced a verified capability map, an in-app meeting design built from the platform's own primitives, and forty implementation briefs anchored to the codebase.
Talk it through
Describe what you're working with and you'll get an honest read on scope, cost, and whether this is the right fit.
Fixed fee per design sprint or build phase. Retainers are available for ongoing ownership of a clinical frontend.